grant@stephenson.cc
SKILLS
Linux Technical
Support Intel Hardware
Unix
Phone
Support TCP/IP
Internet
Windows 200x Remote Administration E-mail
Windows NT System Maintenance POP
Windows 9x System
Config SMTP
Windows 3.1/WFW Network
Config UUCP
DOS Configurations Remote
Desktop Admin
Novell Troubleshooting SAP
Windows 3.1/WFW Lan-Unix Integration Laptop
Hardware
Cisco
routers & firewalls Samba
Veritas Helpdesk
Software
2004 – 2009 SYSTEMS ADMINISTRATOR – CONTRACTOR
2007 – 2009 TAOS / UNIX SYSTEMS ADMINISTRATOR
Outsourced to Yahoo! Inc as part of the Operations team supporting UNIX worldwide.
- Supported operating systems for FreeBSD, Linux, and some Solaris.
- Maintained changes for users such as cloning, renaming, managing accounts, setting up new collocations, and troubleshooting all related aspects.
2006 – 2007 TEKSYSTEMS / SYSTEMS ADMINISTRATOR
Contracted to NXP / Phillips, a leading semiconductor manufacturer
- Supported over 200 NT servers.
- Worked with an active directory domain, managing user accounts and ensuring backups went as expected.
2004 – 2006 ILOG / SYSTEMS ADMINISTRATOR
Contracted directly to ILOG, a software optimization and performance solutions
- Supported a development lab of 30 servers, running a variety of architectures and Operating Systems including, Linux, Solaris, Win200x, WinXP, AIX, and HP-UX.
- Provided end user support.
2000 – 2004 MATRIX ABSENCE MANAGEMENT
SENIOR SYSTEMS ADMINISTRATOR
Medical
claims management company
- Provided support for Solaris,
Linux, NT, Win2k, WinXP, and Win9x.
- Responsible
for technical issues including second level support and the more complicated
user support issues.
- Implemented cost saving server solutions that also provided greater
functionality.
- Supported offices all across the U.S., and did a large amount of remote administration.
1996– 1999 SYSTEMS ADMINISTRATOR / CONTRACTOR
1999 -
2000 TECHSOURCE / SYSTEMS
ADMINISTRATOR
Contractor to Siemens/Infineon, a
leading microelectronics company.
-As part of the ISS department, provided
desktop and remote administration support for customers running Windows 9x and
NT platforms.
-Worked with LAN/WAN network connectivity issues and address assignments, port changes.
-Worked with customers to troubleshoot and profile problems on WTS, and WINDD.
1996 - 1999 ELECTRONIC DATA SYSTEMS / SYSTEMS ADMINISTRATOR
Outsourced to Amdahl,
an IBM mainframe company
Delivered administration for UNIX,
OS/2, Novell, and Windows NT servers including:
- Technical Support for multiple platforms of desktop computers; Apple
MacOS, OS/2, UNIX, Windows 9x and Windows NT.
-Cross platform integration and support services to the software development environment.
-LAN/WAN network connectivity issues and address assignments, port changes.
-Configuration of ISDN and frame relay routers.
1995 - 1996 MASTERSON CONSULTING
NETWORK ADMINISTRATION & SUPPORT
Contracted to
Taligent, a software company developing an object oriented Operating System.
- Maintained a network of WinNT
servers and Intel multi-booting client workstations running WinNT, Win95 &
OS/2. Integrated OS/2, Windows NT, Windows 9x, and UNIX platforms.
1993 - 1995 KENSINGTON / TECHNICAL SUPPORT
Accessories
and peripherals for computer after market
- Provided phone support for
all the company's various hardware, and software products.
- Beta tested the company's software, and hardware products.
- Provided First and second level support for OS/2 related calls.
MISSION COLLEGE, Santa Clara, CA
Computer/Business
Courses